Privacy Policy
XTNG respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or purchase XTNG products.
Information We Collect
XTNG collects only the information necessary to operate our business and provide customer support.
This may include:
* Name, email address, phone number, and shipping or billing information
* Order and payment details
* IP address, browser type, device information, and website interaction data
When requesting technical support, customers may also voluntarily provide motorcycle specifications, engine configurations, carburetor setup information, and tuning data. This information is used strictly for technical support and product optimization purposes.
How We Use Information
Your information may be used for:
* Order processing and payment verification
* Customer support and technical assistance
* Warranty validation and serial number verification
* Product improvement and service optimization
* Important updates regarding products or orders
XTNG does not sell personal data.
Serial Number & Product Verification
XTNG uses product serial numbers to verify authenticity, determine warranty eligibility, and identify blacklisted or non-serviceable products.
This system is essential for maintaining product quality, technical support integrity, and after-sales service standards.
Blacklist & Risk Control
XTNG may maintain internal records related to:
* Blacklisted serial numbers
* Defective or non-repairable units
* Unauthorized or counterfeit products
This information is used solely for internal risk control and service eligibility decisions and does not involve public exposure of personal data.
Information Sharing
XTNG shares information only when necessary for business operations, including:
* Payment processors such as PayPal
* Shipping carriers and logistics providers
* Website hosting or technical service providers
Information may also be disclosed if required by law or legal process.
XTNG does not share personal data with third parties for advertising or external marketing purposes.
Cookies & Website Tracking
Our website may use cookies and analytics tools to improve user experience and analyze website performance.
Users may disable cookies through their browser settings if desired.
Data Security
XTNG implements reasonable security measures to protect customer information, including:
* Secure communication methods such as SSL encryption
* Restricted access to sensitive information
However, no online system can guarantee absolute security.
International Data Transfers
As a global business, XTNG may process or store information in different countries. By using our services, you consent to such international data transfers where applicable.
Your Rights
Depending on local regulations, users may have the right to:
* Access personal information
* Request corrections or deletion
* Withdraw consent where applicable
Requests regarding personal data may be submitted directly to XTNG.
Data Retention
XTNG retains information only as long as necessary for:
* Business operations
* Legal compliance
* Warranty records and technical support history
Policy Updates
XTNG reserves the right to update or modify this Privacy Policy at any time without prior notice.
Information We Collect
XTNG collects only the information necessary to operate our business and provide customer support.
This may include:
* Name, email address, phone number, and shipping or billing information
* Order and payment details
* IP address, browser type, device information, and website interaction data
When requesting technical support, customers may also voluntarily provide motorcycle specifications, engine configurations, carburetor setup information, and tuning data. This information is used strictly for technical support and product optimization purposes.
How We Use Information
Your information may be used for:
* Order processing and payment verification
* Customer support and technical assistance
* Warranty validation and serial number verification
* Product improvement and service optimization
* Important updates regarding products or orders
XTNG does not sell personal data.
Serial Number & Product Verification
XTNG uses product serial numbers to verify authenticity, determine warranty eligibility, and identify blacklisted or non-serviceable products.
This system is essential for maintaining product quality, technical support integrity, and after-sales service standards.
Blacklist & Risk Control
XTNG may maintain internal records related to:
* Blacklisted serial numbers
* Defective or non-repairable units
* Unauthorized or counterfeit products
This information is used solely for internal risk control and service eligibility decisions and does not involve public exposure of personal data.
Information Sharing
XTNG shares information only when necessary for business operations, including:
* Payment processors such as PayPal
* Shipping carriers and logistics providers
* Website hosting or technical service providers
Information may also be disclosed if required by law or legal process.
XTNG does not share personal data with third parties for advertising or external marketing purposes.
Cookies & Website Tracking
Our website may use cookies and analytics tools to improve user experience and analyze website performance.
Users may disable cookies through their browser settings if desired.
Data Security
XTNG implements reasonable security measures to protect customer information, including:
* Secure communication methods such as SSL encryption
* Restricted access to sensitive information
However, no online system can guarantee absolute security.
International Data Transfers
As a global business, XTNG may process or store information in different countries. By using our services, you consent to such international data transfers where applicable.
Your Rights
Depending on local regulations, users may have the right to:
* Access personal information
* Request corrections or deletion
* Withdraw consent where applicable
Requests regarding personal data may be submitted directly to XTNG.
Data Retention
XTNG retains information only as long as necessary for:
* Business operations
* Legal compliance
* Warranty records and technical support history
Policy Updates
XTNG reserves the right to update or modify this Privacy Policy at any time without prior notice.
